In order to regulate our cooperation, I have drafted the following framework conditions. I will explain the relevant key points in the first, non-binding session; we can also clarify further questions there. Essentially, it is about cancelling an agreed session or about the payment modality as well as about the interruption of our cooperation.
Registration and your right of withdrawal
After a mutually agreed appointment by email, phone or via the contact form, a non-binding and free session will take place. Here the start date of the lesson is set and then you register via the registration form on my website. As soon as the form is received, you will receive an invoice with the amount due for the current month, which you transfer within one week at the latest. You have a two-week right of withdrawal. However, should you make use of this right, I am entitled to a compensation of 60 €. I will transfer the remaining amount of the sessions not held back to you.
Invoice and payment modalities
At the end of each month, you will receive an invoice by email for the sessions due in the coming month. The invoice is due immediately and you settle it only by bank transfer. The monthly amount must be credited to the specified account no later than one week after the date of receipt. The books for the lessons are not included in the price and must be ordered and purchased independently for each level. As long as you use my service, you have free access to my password-protected study room and the opportunity to practise with my flashcards on Quizlet, plus the first session is non-binding and free of charge.
Cancellation and rescheduling of an agreed meeting
You can cancel a session up to 7 days before the agreed date. Your cancellation must take place in good time and in writing by e-mail. In this case, the session will be rescheduled to a later date and made up for. However, there is no right to a refund of the fee for this session. If you miss or are unable to meet the seven-day deadline and miss the agreed session altogether, this session will not be made up or refunded. In the event that I cancel an appointment at short notice, it will be made up at a later date, but again there is no right to a refund.
Late to an agreed meeting
If you are late for a fixed session, the missed period will not be made up and you will not be entitled to a partial refund. Once you are present, classes will continue until the agreed time. If you are absent from the entire agreed lesson time, this session will not be made up and you will lose any entitlement to it. If I am late for the session, the period of time will be made up, but you will not be entitled to a partial refund.
Connection failure during a session
Of course, you are responsible for the functionality of your hardware as well as for the regular update of your software. You must also ensure that a stable and smooth data transfer is always possible with your internet connection. This will also be checked in the first, non-binding session. All this also applies to me. If a connection failure occurs during a session and it is no longer possible to continue the lesson, the remaining time will be noted and made up at a later date. You are not entitled to a partial refund.
Termination of the business relationship
You can always end our business relationship at the end of any month, but you must give me four weeks' notice. Example: If you wish to terminate the business relationship on 30 June, you must notify me at the beginning of June. The termination of the business relationship can only take place in writing and by e-mail. However, I reserve the right to terminate the business relationship at any time and at short notice. In this case, the remaining monthly amount of the sessions not held will be refunded. You have no further claims against me.
I collect, process and use your personal data to, among other things, answer your enquiry, possibly also conclude a contract or communicate during the business relationship. Personal data is also processed by my provider within the scope of necessity and for the provision of a functional and user-friendly internet presence. This is always done within the framework of the new German Data Protection Regulation (DSGVO). If you contact me via contact form or e-mail, the data you provide will be used to process your request. Your data will later be deleted by me, provided that your enquiry has been answered and the deletion does not conflict with any legal obligation to retain data. Should a business relationship develop after an enquiry, I am legally obliged to store invoices or contracts with their data for a long time. You can find more about this here.
Law for our business relationship
These terms and conditions and all legal relations between you and me shall be governed by the laws of the Federal Republic of Germany. The place of jurisdiction is Mannheim.
Should parts or individual formulations of these terms and conditions be invalid, the remaining parts shall remain unaffected in their content and validity. The invalid formulations or parts shall be replaced by legally permissible ones that come as close as possible to the invalid ones in terms of content and economic effect.